Excluding the Force Majeure reasons, Kuryenet visits the delivery point minimum two times in 15 days, first visit being in the first two work days. Second visits can be made by appointment when the customer is contacted. If the delivery could not be completed in this period, goods are returned.
Reasons Of Return
- Absent at the address
- Insufficient address İnfo
- Changed address
- Goods rejected
- ID is not shown/ missing documents / illiterate
- Deceased
- Correct address but person missing
- Name – Surname wrong
- In the Military service
- Out of Country / Holiday
Force Majeure Reasons
- Wrong or data missing address
- Road or Weather Conditions not allowing
- Natural disasters , war time, terror
- Disagreement / strike / Lock out
- Cancellation or delay of flights
- Traffic accident
- Vehicle breakdown
- Regional events